Relocation Specialist Temporary
ResponsibilitiesThe Relocation Coordinator is responsible, under the direction of the Community Manager, for working with current residents during a large construction project which includes modernization and renovations to common areas and residential apartments.
Representing the Management Company, and acting as a liaison between construction crews, packers, movers and residents, you will meet with residents on a daily basis to help coordinate the construction schedule and ensure residents are always aware of the renovation scope and timeline.
This is a 137 unit affordable property in Decatur, IL.
Responsibilities:
o Makes introductory calls and apartment inspections to residents to ensure all residents are familiar with renovation / move timeline and have the materials to pack.
o Provides comprehensive orientations to services available, the apartment renovation particulars and building amenities.
o Coordinates the use of hospitality units and/or hotelso Works with packers, movers and construction crews to ensure all resident relocations are done in alignment with renovation schedules.
o Coordinates all utilities for residents as indicated by residents.
If necessary, allows access to the apartment for installation of resident approved utilities.
o Handles any difficulties that residents experience during construction / renovation.
o Facilitates the handling of problems that residents have with their apartments with the Community Manager, Regional VP and/or Construction Project Manager.
o Follow-up of service requests to ensure that residents' work has been completed and that residents are satisfied with the results.
o Informs the supervisor of any resident concerns or occurrences in the building that are not standard.
works quickly and diligently to resolve issues.
o Prepares and distributes resident notices, regularly and as necessary.
o Special projects, as assigned.
Qualificationso Must be eager to help residents solve problems and thrive in a fast-paced environment.
o Proven experience in customer service management, including organizing, problem-solving and advocating.
o Basic excel skills are required.
Must be able to use existing spreadsheets to enter data and upload to shared folders on a daily basis.
o Excellent communication skills are required.
o Ability to multi-task and remain calm during peak demand periods.
You will be integrating with multiple agencies and contractorsyou will need to be able to multi-task and at the same time, remain detailed with your work.
o Solid planning and organization skills are a must.
You will be working with households 45 days in advance of their renovation and will need to work with them to plan their temporary relocation / renovation and ensure they're on schedule to be ready for construction.
o This is a fast-paced job which requires the ability to stand for long periods of time, lift and carry up to 25 pounds up 12 flights of stairs (in times when elevators are being repaired) and a lot of walking to coordinate parties and deliver notices.
Please note this is a Full-Time Temporary assignment, forecasted to last 10-12 months or when the project ends.
Upon the commencement of the assignment, transfer opportunities are anticipated but cannot be absolutely guaranteed.
This role requires a flexible work schedule and may include weekends occasionally.
#AC1 OverviewRelated Management Company is the owner and operator of a premier portfolio of assets valued at over $60 billion.
Our operating portfolio consists of a diversified mix of properties including luxury rental buildings, retail and commercial space, luxury condominium residences, affordable, and workforce housing located throughout the United States.
As the owner and developer for the majority of the RMC portfolio, we have ensured that our buildings are the best assets in their respective submarkets.
We provide a diligently maintained property management platform with dedicated professionals who consistently exceeds our residents' and commercial tenants' expectations.
Our dedication to providing the highest and most personalized level of service is one of the hallmarks of the company and a key differentiator in the market.
For more please visit www.
Related.
com.
Related is an Equal Opportunity Employer For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https:
//www.
related.
com/privacy-policySalary:
$12.
10 - $17.
57.
Estimated Salary: $20 to $28 per hour based on qualifications.
Representing the Management Company, and acting as a liaison between construction crews, packers, movers and residents, you will meet with residents on a daily basis to help coordinate the construction schedule and ensure residents are always aware of the renovation scope and timeline.
This is a 137 unit affordable property in Decatur, IL.
Responsibilities:
o Makes introductory calls and apartment inspections to residents to ensure all residents are familiar with renovation / move timeline and have the materials to pack.
o Provides comprehensive orientations to services available, the apartment renovation particulars and building amenities.
o Coordinates the use of hospitality units and/or hotelso Works with packers, movers and construction crews to ensure all resident relocations are done in alignment with renovation schedules.
o Coordinates all utilities for residents as indicated by residents.
If necessary, allows access to the apartment for installation of resident approved utilities.
o Handles any difficulties that residents experience during construction / renovation.
o Facilitates the handling of problems that residents have with their apartments with the Community Manager, Regional VP and/or Construction Project Manager.
o Follow-up of service requests to ensure that residents' work has been completed and that residents are satisfied with the results.
o Informs the supervisor of any resident concerns or occurrences in the building that are not standard.
works quickly and diligently to resolve issues.
o Prepares and distributes resident notices, regularly and as necessary.
o Special projects, as assigned.
Qualificationso Must be eager to help residents solve problems and thrive in a fast-paced environment.
o Proven experience in customer service management, including organizing, problem-solving and advocating.
o Basic excel skills are required.
Must be able to use existing spreadsheets to enter data and upload to shared folders on a daily basis.
o Excellent communication skills are required.
o Ability to multi-task and remain calm during peak demand periods.
You will be integrating with multiple agencies and contractorsyou will need to be able to multi-task and at the same time, remain detailed with your work.
o Solid planning and organization skills are a must.
You will be working with households 45 days in advance of their renovation and will need to work with them to plan their temporary relocation / renovation and ensure they're on schedule to be ready for construction.
o This is a fast-paced job which requires the ability to stand for long periods of time, lift and carry up to 25 pounds up 12 flights of stairs (in times when elevators are being repaired) and a lot of walking to coordinate parties and deliver notices.
Please note this is a Full-Time Temporary assignment, forecasted to last 10-12 months or when the project ends.
Upon the commencement of the assignment, transfer opportunities are anticipated but cannot be absolutely guaranteed.
This role requires a flexible work schedule and may include weekends occasionally.
#AC1 OverviewRelated Management Company is the owner and operator of a premier portfolio of assets valued at over $60 billion.
Our operating portfolio consists of a diversified mix of properties including luxury rental buildings, retail and commercial space, luxury condominium residences, affordable, and workforce housing located throughout the United States.
As the owner and developer for the majority of the RMC portfolio, we have ensured that our buildings are the best assets in their respective submarkets.
We provide a diligently maintained property management platform with dedicated professionals who consistently exceeds our residents' and commercial tenants' expectations.
Our dedication to providing the highest and most personalized level of service is one of the hallmarks of the company and a key differentiator in the market.
For more please visit www.
Related.
com.
Related is an Equal Opportunity Employer For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https:
//www.
related.
com/privacy-policySalary:
$12.
10 - $17.
57.
Estimated Salary: $20 to $28 per hour based on qualifications.
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